Penticton Clinic
16-88 Duncan Avenue West
Penticton, BC, V2A 7J7
Phone: 250-490-8999

Keremeos Clinic
3002 Orchard Drive
Keremeos, BC, V0X 1N0
Phone: 250-460-1364

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© 2019 by ProPhysio Clinic

Strength - Mobility - Function

FAQs

Please reach out if you have any questions that may not be answered below
Do I need a referral from a Doctor?

NO.  You do not require a doctors' referral to see a physiotherapist. However, some insurance company's require a referral before they will reimburse cost. (check your insurance policy or extended health plan)

YES.  When you require treatments after being injured in a motor vehicle accident (ICBC) or at work (WCB).  Also DVA requires a doctors' referral.

How long will my treatment be?

The length of your appointment will vary depending on your situation.  Initial appointments can take about 45 minutes, subsequent visits +/- 30 minutes.  It will consist of an assessment, treatment, education and exercise program.

Does MSP cover my physiotherapy treatments?

Physiotherapy coverage depends on your total annual household income, not your age.  Please call our office with your Care Card number and we can find out for you.

Can I come to the Pro Physio Clinic even though I have a doctors' referral for another clinic?

YES, we will accept you; it is always your choice where you want to go for your treatments.

What are your fees?

MSP:
$40.00 for Initial or Reassessment session - if eligible

$35.00 for Subsequent visits - if eligible

Private:
$75.00 for Initial or Reassessment session

$70.00 for the Subsequent visits

Vertigo:
$75.00 for Initial session

$70.00 for the Subsequent visits

ICBC:
No fee on accepted claims


DVA:
No fee - if eligible


WCB:
No fee on accepted claims


CCM:
$75.00 for Initial session + Baseline Testing $30/$40

$70.00 for the Subsequent visits

Pelvic Health:

$100 for Initial session

$90.00 for Subsequent visits
 

Do I have to be over a certain age to be treated by a physiotherapist?

No.  We treat clients of all ages.

What do I bring to my first appointment?

For all patients please bring your BC Medical Care Card

If you are coming in due to a motor vehicle accident (ICBC) or work injury (WCB), please bring the following information:
- BC Care Card
- Claim number
- Adjuster's name
- Date of accident/injury 
- Doctor's referral

What can I expect from a physiotherapy session?

The initial assessment includes questions regarding the medical history of the condition/injury you are seeking treatment for.  You will receive a thorough physical examination and your therapist will explain to you his/her assessment findings and treatment plan.  He/she will answer any questions you may have.  You will receive a preliminary treatment.

Subsequent follow-up sessions will focus on providing treatment, which can include the use of modalities such as ultrasound, laser and electric current as well as manual therapy.  You will be provided with appropriate exercises specific to your injury/condition.  Your therapist will also provide education regarding injury /condition and answer any questions you may have. 

If necessary, we will liaise with other professionals involved with your care, such as your family doctor, case managers (in case of ICBC or WCB injuries), and medical specialists.  This provides continuity in your care.