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Frequently Asked Questions

Please reach out if you have any questions that may not be answered below
Do I need a referral from a Doctor?

NO.  You do not require a doctors' referral to see a physiotherapist. However, some insurance companies require a referral before they will reimburse cost. (check your insurance policy or extended health plan)

YES.  When you require treatments after being injured in a motor vehicle accident (ICBC) or at work (WSBC).  Also DVA requires a doctors' referral.

How long will my treatment be?

The length of your appointment will vary depending on your situation.  Initial appointments can take about 45 minutes, subsequent visits +/- 30 minutes.  It will consist of an assessment, treatment, education and exercise program.

Does MSP cover my physiotherapy treatments?

Physiotherapy coverage depends on your total annual household income, not your age nor if you have a doctor's referral.  Please call our office with your Care Card number and we can find out for you.

Can I come to the Pro Physio Clinic even though I have a doctors' referral for another clinic?

YES, we will accept you; it is always your choice where you want to go for your treatments.

What are your fees?

$95.00 for Initial or Reassessment session

$90.00 for the Subsequent visits

Pelvic Health:

$110 for Initial session

$100 for Subsequent visits

$50.00 for Initial or Reassessment session - if eligible

$50.00 for Subsequent visits - if eligible

No fee on accepted claims

No fee - if eligible

No fee on accepted claims

Registered Massage Therapy:

Please visit Kassidy Todd's Website for prices or reach out to her directly here;


Do I have to be over a certain age to be treated by a physiotherapist?

No.  We treat clients of all ages.

What do I bring to my first appointment?

For all patients please bring your BC Medical Care Card

If you are coming in due to a motor vehicle accident (ICBC) or work injury (WSCB), please bring the following information:
- BC Care Card
- Claim number
- Adjuster's name
- Date of accident/injury 

What can I expect from a physiotherapy session?

The initial assessment includes questions regarding the medical history of the condition/injury you are seeking treatment for.  You will receive a thorough physical examination and your therapist will explain to you his/her assessment findings and treatment plan.  He/she will answer any questions you may have.  You will receive a preliminary treatment.

Subsequent follow-up sessions will focus on providing treatment, which can include the use of modalities such as ultrasound, laser and electric current as well as manual therapy.  You will be provided with appropriate exercises specific to your injury/condition.  Your therapist will also provide education regarding your injury /condition and answer any questions you may have. 

If necessary, we will liaise with other professionals involved with your care, such as your family doctor, case managers (in case of ICBC or WSCB injuries), and medical specialists.  This provides continuity in your care.

What do I do if I have a WSBC claim?

If you have been injured at work, please complete the following steps:

- Report your injury to your employer and give them your claim number.

- Consult with a physician and give them your claim number.

- Report your injury to WorkSafeBC.

- Contact the clinic and book an assessment once you have your WSBC claim number. 

What do I do if I have an ICBC claim?

Once you have your ICBC claim number and reported your injury, contact us and book an assessment. 

ICBC clients are pre-approved for 25 physiotherapy treatments within the first 12 weeks of the date of the accient, on approved claims. 

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