Your Physiotherapist and Covid-19

Please reach out if you have any questions that may not be answered below

MAY 14th 2020:



We are so excited to get the “Go Ahead” from Dr. Henry, the Provincial Government and our Physiotherapy Governing Body to open our clinic doors on ‘Tuesday May 19th, 2020’. 

On behalf of the staff at Pro Physio, we would like to thank our many clients for “jumping in” to our new service of Telerehab/Virtual Consults that rose out of our clinic closure due to the COVID-19 Pandemic. 

After several weeks of working with many of our clients via these virtual consults, we look forwards to having the option of seeing clients both in the clinic and virtually! 

For the safety of our clients and staff, we want to ensure you that new protocols will be in place for:
• Booking and billing
• Arrival and departure
• Physical distancing from everyone BUT your Physiotherapist 

When you book your appointment, you will receive instructions on all of this before your in-person appointment. 

We look forward to seeing YOU soon!


APRIL 22nd 2020:

WE ARE HERE FOR YOU, As we continue to practice the recommended Social Distancing to help minimize the risk of COVID19 transmission.  As such, we are unsure when our clinic will return to regular scheduling; this is subject to change based on the continuously updating government recommendations.

You might have an appointment with one of our Physio's  and we would still love to "see" you! We are setting up our Virtual Treatments and Telehealth Consultations so we can assess/ reassess your symptoms, progress your exercises and finetune your treatment plan.

Keeping up with as much regularity in life is very helpful to manage uncertain times. We know that stress, fear, and anxiety can have an impact on our bodies, brains, bladders, pain and overall health, and there are strategies you can use to minimize this.

If you are one of our many fabulous Essential Workers, we want to help as you do your work to keep our community strong.

I am recommending that we continue your scheduled appointment over a Virtual Consultation either on a secure, virtual face-to-face platform or over the phone. If you are available for an appointment or would like to learn more, please call us (250) 490-8999 and we will contact you.   Then if you would like to proceed with a Virtual Consult or Telehealth Appointment, your Physio will send you a meeting invite to confirm your visit over a secure platform called Embodia or Health Zoom.  We can also do a telephone meeting if you prefer.

Please let us know how you would like to proceed with your appointment or even if you would just like a quick chat.

In the meantime, stay safe, be well, and practice all the lifestyle factors that improve immune health - good sleep, plenty of good foods, regular exercise, connect with others and enjoy the Spring sunshine in a socially distanced way.

We look forward to hearing from you soon.

Yours in health,
Your Pro Physio Team








MARCH 17th 2020:

On March 17th 2020 the College of Physical Therapists of BC sent out a notice, stating “…all in-person community physical therapy services should be suspended, except those required to manage urgent patient needs.”


What defines an urgent patient need?


On March 24th the College released this guide for clinics to help answer this question. It provides the following suggestions to define urgent services: 


  • Services to address a decline in functional independence or safety of those beginning to fail at home including risk of: falls, deterioration of mobility or transfers, respiratory distress, hospital (re) admission, disabling chronic pain, or the ability to care for dependents.

  • Services specified as urgent by the referral source or are deemed urgent to prevent a poor outcome following a recent fracture, surgery, and chest infection.

  • Services for clients with complex care needs that require a co-ordinated team approach.

  • Services to support clients in critical roles remaining at work i.e. health professionals, emergency services in the community, essential services employees.

In light of this information we have made a collective decision to close our doors. The only exception will be for patients that meet the above criteria. For patients who do not meet these criteria, we are happy to provide limited care via email, telephone or videoconferencing. Please feel free to call the clinic and we will do our best to address your needs.


Stay safe and please help stop the spread of COVID-19 by practicing social distancing, washing your hands on a regular basis and staying home as much as possible.




The Staff and Therapists of Pro Physio

Strength - Mobility - Function

Penticton Clinic
16-88 Duncan Avenue West
Penticton, BC, V2A 7J7
Phone: 250-490-8999

Keremeos Clinic
3002 Orchard Drive
Keremeos, BC, V0X 1N0
Phone: 250-460-1364

Proud Member Of:

Social Media:

  • Facebook - Pro-Physio Clinic
  • Instagram - White Circle


© 2019 by ProPhysio Clinic