Your Physiotherapist and Covid-19

Please reach out if you have any questions that may not be answered below

MAY 20th 2020:


Booking Appointments

In order to meet our commitment to patient safety, we have changed our booking procedures to include COVID-19 pre-screening questions. We are asking patients to help us maintain a healthy and safe environment in our clinic by answering pre-screening questions truthfully and follow new procedures in the clinic where required. Clinic staff will collect screening information at time of booking and again in person at time of appointment. The screening questions will apply to those that accompany patients, parents, caregivers, etc.  You will be asked to sign attesting to the pre-screening questions upon each visit. The pre-screening questions will be available through our website, email reminders, phoned appointments, and posted on the clinic door.

Appointment Day

We ask that you arrive as close to your appointment time as possible. The purpose is to adhere to the gathering size guidelines.  If you are early, your comfort is important, so you may wait in your car, outside (weather permitting), in the hall or in the waiting area (if room is available). The clinic chairs are set up for social distancing measures. We require that you bring a mask to wear into the clinic.  Please do not bring gloves, we may ask you to remove them upon entry. Gloves can create a false sense of security and does not replace hand washing.

Upon entering the clinic, a hand sanitizing station will be present to your left of the check in window. We ask that you sanitize your hands prior to entry and mask must be worn properly. Once sanitized and checked in, you will be directed, by your Physiotherapist to your appointment room. For those of you that reside close to our clinic, we would appreciate you use the washroom facilities at your home before attending. For others that travel a distance we can accommodate you. The washroom facilities must be sanitized after each use. If the facility must be used, upon exiting, you must re-sanitize your hands, prior to entry of any treatment room.

Upon completion of your appointment you will be directed to the front to pay and rebook your appointments. There will be visible floor markers to indicate where one should stand if another patron is at the front desk. Your receipts may be emailed with request to minimize contact where possible.


The Pro Physio Clinic wants to reassure all patients that our clinic is a safe environment for all to attend. Under the direction of the Physiotherapy Regulatory Colleges, Public Health, and Chief Medical Officer, guidelines have been drafted to ensure the public’s safety. The safety of you, your family members and our staff is our number one priority. Our booking procedures are modified to maintain physical distancing requirements that take priority over occupancy limits. Members of the public must adhere to the two metre distance rule, we have ensured this in our facility.

We have also acquired all the necessary PPE essential in protecting and preventing the spread of COVID19. All sanitization products follow the Health Canada guidelines from hand sanitizers, hand wipes, and disinfecting products. Hand sanitizers all contain 60-80 percent ethanol or 60-70 percent isopropanol mixtures and appropriate DIN numbers. Environment cleaning and disinfection is essential to avoid the possible spread of COVID19. All our products contain an 8 digit DIN number approved by Health Canada. ONLY the approved disinfectants with a virucidal claim are appropriate for the elimination of viruses in a clinic environment.

The frequency of cleaning and disinfection is dependent on the nature of use/contact of the surface/item in question. Our clinic disinfects all patient contact items between each patient use. Examples are but not limited to treatment tables, headrests, arm rests, chairs, ultrasound machines, interferential machines, all equipment, contact surfaces, exercise equipment, therapeutic tools, diagnostic tools, procedural work surfaces, commonly touched areas, light switches, door handles, taps, toilets, handrails, counter tops, touch screens/mobile devices, keyboards, payment machine, clipboards, pens, towels, etc. We have eliminated all books, magazines and toys.

We will still have our 24 hour cancellation policy in place with leniency toward illness related circumstances. We will not charge anyone for a missed appointment who suddenly comes down with symptoms of an illness or a member of the family that requires immediate attention.

We at the Pro Physio Clinic would like to thank all of clients for their support over the years.  We look forward to working with you on your rehabilitation journey during these unchartered times.  




MAY 14th 2020:



We are so excited to get the “Go Ahead” from Dr. Henry, the Provincial Government and our Physiotherapy Governing Body to open our clinic doors on ‘Tuesday May 19th, 2020’. 

On behalf of the staff at Pro Physio, we would like to thank our many clients for “jumping in” to our new service of Telerehab/Virtual Consults that rose out of our clinic closure due to the COVID-19 Pandemic. 

After several weeks of working with many of our clients via these virtual consults, we look forwards to having the option of seeing clients both in the clinic and virtually! 

For the safety of our clients and staff, we want to ensure you that new protocols will be in place for:
• Booking and billing
• Arrival and departure
• Physical distancing from everyone BUT your Physiotherapist 

When you book your appointment, you will receive instructions on all of this before your in-person appointment. 

We look forward to seeing YOU soon!


APRIL 22nd 2020:

WE ARE HERE FOR YOU, As we continue to practice the recommended Social Distancing to help minimize the risk of COVID19 transmission.  As such, we are unsure when our clinic will return to regular scheduling; this is subject to change based on the continuously updating government recommendations.

You might have an appointment with one of our Physio's  and we would still love to "see" you! We are setting up our Virtual Treatments and Telehealth Consultations so we can assess/ reassess your symptoms, progress your exercises and finetune your treatment plan.

Keeping up with as much regularity in life is very helpful to manage uncertain times. We know that stress, fear, and anxiety can have an impact on our bodies, brains, bladders, pain and overall health, and there are strategies you can use to minimize this.

If you are one of our many fabulous Essential Workers, we want to help as you do your work to keep our community strong.

I am recommending that we continue your scheduled appointment over a Virtual Consultation either on a secure, virtual face-to-face platform or over the phone. If you are available for an appointment or would like to learn more, please call us (250) 490-8999 and we will contact you.   Then if you would like to proceed with a Virtual Consult or Telehealth Appointment, your Physio will send you a meeting invite to confirm your visit over a secure platform called Embodia or Health Zoom.  We can also do a telephone meeting if you prefer.

Please let us know how you would like to proceed with your appointment or even if you would just like a quick chat.

In the meantime, stay safe, be well, and practice all the lifestyle factors that improve immune health - good sleep, plenty of good foods, regular exercise, connect with others and enjoy the Spring sunshine in a socially distanced way.

We look forward to hearing from you soon.

Yours in health,
Your Pro Physio Team








MARCH 17th 2020:

On March 17th 2020 the College of Physical Therapists of BC sent out a notice, stating “…all in-person community physical therapy services should be suspended, except those required to manage urgent patient needs.”


What defines an urgent patient need?


On March 24th the College released this guide for clinics to help answer this question. It provides the following suggestions to define urgent services: 


  • Services to address a decline in functional independence or safety of those beginning to fail at home including risk of: falls, deterioration of mobility or transfers, respiratory distress, hospital (re) admission, disabling chronic pain, or the ability to care for dependents.

  • Services specified as urgent by the referral source or are deemed urgent to prevent a poor outcome following a recent fracture, surgery, and chest infection.

  • Services for clients with complex care needs that require a co-ordinated team approach.

  • Services to support clients in critical roles remaining at work i.e. health professionals, emergency services in the community, essential services employees.

In light of this information we have made a collective decision to close our doors. The only exception will be for patients that meet the above criteria. For patients who do not meet these criteria, we are happy to provide limited care via email, telephone or videoconferencing. Please feel free to call the clinic and we will do our best to address your needs.


Stay safe and please help stop the spread of COVID-19 by practicing social distancing, washing your hands on a regular basis and staying home as much as possible.




The Staff and Therapists of Pro Physio